App Support
TGK App is the internal operations platform for The Good Kitchen — used by staff and volunteers to manage events, track meals served, coordinate scheduling, and run day-to-day operations.
Contact Support
This app is restricted to authorized The Good Kitchen staff and volunteers. If you need assistance, please reach out through one of the channels below.
Frequently Asked Questions
I can't log in — what should I do?
Your account must be created by a TGK administrator. If you're a new staff member or volunteer, contact your coordinator to have your account set up. If you've forgotten your password, use the "Forgot Password" link on the login screen.
I'm not receiving push notifications
Go to your iPhone's Settings → TGK App and make sure notifications are enabled. Also check that you're signed in — notifications require an active session.
The app asks for camera or microphone access
Camera access is used to upload event photos and profile images. Microphone access is used for voice messages in the chat feature. You can manage these permissions in Settings → TGK App at any time.
Face ID / Touch ID isn't working
Biometric login can be enabled or disabled in the app's Account settings. If Face ID is grayed out, check that it's enabled for TGK App in Settings → Face ID & Passcode.
How do I withdraw from a volunteer event?
Open the Events tab, tap the event you're signed up for, and select "Cancel Volunteer Time." Cancellation notifications are sent automatically to event coordinators.
What does the home screen widget show?
The TGK widget displays your next upcoming event date and a quick stats summary. It updates automatically as events are scheduled.
Privacy Policy
This Privacy Policy describes how The Good Kitchen ("we," "us," or "our") collects, uses, and protects information in connection with the TGK App iOS application.
TGK App is an internal operations app available exclusively to authorized staff and volunteers of The Good Kitchen. It is not a public consumer application.
Information We Collect
Account Information
When you are set up as a user, we store your name, email address, role (staff or volunteer), and profile photo if provided. This information is used solely to authenticate you and personalize your experience within the app.
Volunteer & Event Data
We record your event sign-ups, timeslot selections, check-in history, and volunteer hours. This data is used to coordinate event operations and generate service records.
Device & Push Notification Tokens
We collect your device's push notification token to send you event reminders, approval notifications, and operational updates. This token is stored securely on our servers and is never shared with third parties.
Photos & Media
If you upload event photos or a profile picture, that image is stored on our servers and displayed within the app. We do not access your photo library without your explicit action.
Usage & Error Data
We may collect basic usage logs and error reports to diagnose issues and improve the app. This data does not identify you personally and is not sold or shared.
How We Use Your Information
- To authenticate you and maintain your session
- To coordinate volunteer scheduling, event management, and check-in
- To send operational push notifications relevant to your role
- To generate volunteer service hour records
- To improve app performance and fix bugs
Information Sharing
We do not sell, rent, or trade your personal information. Your data may be visible to other authorized TGK staff members within the app as part of normal operations (e.g., event coordinators can see volunteer sign-ups).
We use the following third-party services in the operation of this app:
- Neon (PostgreSQL) — secure database hosting
- Netlify — backend API hosting
- Expo / EAS — app distribution and over-the-air updates
- Google (Gmail & Drive) — integrated via your TGK Google account for authorized staff
- Stream Chat — in-app messaging infrastructure
- Anthropic (Claude) — AI assistant features for authorized admin users
Each of these providers maintains their own privacy practices and security standards.
Data Security
All data is transmitted over HTTPS. Sensitive credentials such as session tokens are stored in the device's secure keychain using Expo SecureStore. We do not store passwords in plain text.
Data Retention
Your account data is retained for as long as you are an active staff member or volunteer with The Good Kitchen. Upon request, we can remove your personal data from our systems. Contact us at the address below.
Children's Privacy
TGK App is intended for use by adults (18+) who are authorized staff or volunteers. We do not knowingly collect information from minors.
Your Rights
You may request to access, correct, or delete your personal data at any time by contacting us. We will respond within a reasonable timeframe.
Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be communicated through the app or by email. Continued use of the app after changes constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or your data, please contact: